Great product, bad experience
First off, I have used the site for something like 2 years and have never had any problems. This time around, unfortunately, not so much. The products on this site are fantastic. Hands down. The prices are great too.
But i racked up about 600 points and was given a 50 dollar gift certificate which i tried using towards my order.
I put it through and the card was declined. Tried again. Same thing.
For the past two days I have been corresponding with the company and they told me that i had wrong information on the card. This simply was not so. I checked. Double checked. And we called the bank to verify.
My account was charged twice and then they were quickly removed. The third time I charged it to place the order it was charged and is currently still processing. i have contacted the bank to let them know that Kratora insists that they did not have the order or the payment so the bank can put a stop to the payment.
Again today, I tried using two different cards and applied the discount.
Funny thing is now the order went through only with the discount not applied. And my gift card has a zero balance when the order was never processed or sent. So all those points for literally absolutely nothing.
Just very disappointing... Thanks Kratora.
Note from kratora: Dear Sean, for security reasons, our system uses AVS (Address Verification System) which compares your billing information with the data your bank has on file. If the information doesn't match, the transaction gets declined. You might see a pending line item in your online bank statement but this will clear automatically as soon as the payment is voided (usually in 24 hours). Your $50 gift certificate was applied to your last order with no problem. Please, contact us back with any further questions you may have. Thanks!
(Verified Buyer) Sean from Florida.